Terms of Service

These terms apply to every order placed through https://ripflowers.com, by phone, or in one of our shops, and to every custom tribute request. “We” and “us” mean RIPflowers.com, Toronto, Ontario, Canada. “You” means the person placing the order.

• Prices are in Canadian dollars. Applicable sales tax is added at checkout and shown before you pay.
• An order is accepted when we send the order confirmation email. If we cannot accept an order, for example because the delivery address is outside our area or a product is unavailable, we tell you before charging, or refund in full.
• Photographs show a typical arrangement. Each one is made by hand, so the exact flowers and shape vary while the size, style and colour palette stay as described.
• Card and ribbon messages are printed exactly as you type them. Please check spelling and names before paying.

Online card payments are processed by Moneris. You place the order, then enter your card on the payment page. The payment is confirmed when our server verifies it. In our shops we accept cash and card. A custom tribute is paid when you accept the quote.

• Enter the delivery postal code and we show the dates we can promise. Same-day delivery across the Greater Toronto Area is offered for orders placed before 1:00 PM; larger pieces such as casket sprays need more time in the workroom and are offered next-day. Other areas of Ontario and Quebec are served on the schedule shown at checkout.
• Tell us the service date and time and we deliver ahead of it. For funeral homes, churches and other venues we deliver to the venue's receiving area and confirm by email once placed.
• For a home or business address, if no one is available we may leave the flowers in a safe place, with a neighbour or with reception, and we tell you where. If that is not possible we contact you to arrange redelivery, which may carry a further delivery charge.
• We rely on the address and timing you give us. If they are wrong or incomplete and the delivery fails or is late as a result, we will still try to help, but a redelivery charge may apply.
• Severe weather or events beyond our control may delay a delivery. We tell you as soon as we know.

Flowers are seasonal and occasionally a specific bloom is not at its best on the day. Our florists substitute one of equal or greater value in the same style and palette, so your arrangement is never delayed and never diminished. Where a container or accessory is unavailable we substitute one of equal or greater value in a similar style.

• You may change or cancel an order up to 48 hours before the delivery date. Email care@ripflowers.com with your order number, and we confirm the change or the cancellation by reply.
• Inside 48 hours of the delivery date an order cannot be cancelled or reduced, because the flowers have been bought and the workroom has planned for it. Same-day and next-day orders are therefore final once placed. We will still change a card message, a delivery time or an address where we can.
• A cancelled order is refunded in full to the original payment method within five business days.

A missed sympathy delivery cannot be done over, and we treat it that way. If we fail on a promised date through our own fault, or the arrangement is not as described, we make it right: redelivery, replacement or refund, your choice, and we tell you before you have to ask.

Please tell us within 48 hours of delivery if something is wrong, with a photo where you can, so we can act while it matters. Fresh flowers are perishable; we cannot accept returns, but we stand behind every arrangement we deliver.

A quote request is not an order. Our florist replies with a firm price and a design proposal, usually within one business day. The order is placed when you accept the quote and pay. Photos and details you send are used only to design and make the tribute.

An account is optional. You are responsible for keeping your password private and for orders placed through your account. Tell us at once if you think someone else has used it. We may close an account that is used for fraud or abuse.

The site and its content belong to RIPflowers.com or its licensors. You may use it to browse, order and manage your orders, and not to copy its content, interfere with it or place fraudulent orders. Card and ribbon messages must not be abusive or unlawful; we may decline to print one that is.

Nothing in these terms limits rights you have under Ontario's Consumer Protection Act or other law that cannot be excluded. Beyond that, our responsibility for an order is limited to the price you paid for it, and we are not responsible for losses that neither of us could reasonably have foreseen when the order was placed.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute will be dealt with by the courts of Ontario. Questions about these terms go to care@ripflowers.com.