Contact
One address reaches a florist, not a queue. Tell us the order number if you have one.
1. Email
For anything: an order, a delivery in progress, a change, a refund, a custom tribute, a question about the site, or a privacy or accessibility request. We answer order and delivery emails first, during the working day, and everything else within one business day.
2. Phone
3. Address
4. About an order
- Quote the order number from your confirmation email. It starts with the shop's code, for example RIP-2026-01234.
- If a delivery is for a service today, put “Today” in the subject line and we treat it as urgent.
- Changes and cancellations follow the cutoff in our terms: up to 48 hours before the delivery date.
- Signed in? Your orders and their status are under Track your order.
5. Custom tributes
The quickest way to start is the custom tribute request: four short steps, and a senior florist comes back with a firm price, usually within one business day. You can also simply email a description and photos.