Help centre

Can you deliver the same day?

Yes, across the Greater Toronto Area, on orders placed before 1:00 PM. Enter the delivery postal code on any arrangement and we show exactly which dates we can promise, including today where it is still possible. Larger pieces such as casket sprays need more time in the workroom, so they are offered next-day.

Do I need an account?

No. You can order as a guest. An account keeps your orders, their status and your details in one place under Track your order.

Can I order by phone?

Yes. Call 416-904-5786 and a florist takes the order with you — the arrangement, the delivery and the card. You can also email us and we will place it for you.

What areas do you deliver to?

Same-day and next-day across the GTA; next-day to Hamilton, Kitchener–Waterloo, Guelph and Greater Montreal; and two-to-three-day service to much of southern Ontario, Ottawa–Gatineau and Quebec City. The full list, the cutoffs and the fees are on Delivery areas & cutoffs.

How much is delivery?

It depends on the destination and is shown at checkout as soon as the postal code is entered, before you pay.

What if nobody is home?

We may leave the flowers in a safe place, with a neighbour or with reception, and tell you where. If that is not possible we contact you to arrange redelivery, which may carry a further charge.

Will the flowers arrive before the service?

Tell us the service date and time at checkout and our drivers deliver ahead of it. We confirm by email the moment the arrangement is placed at the funeral home, church or temple.

What should I tell you about the venue?

The venue's name and address, the name of the deceased exactly as the venue has it, and the date and time of the visitation or service. Where we must confirm which service the flowers are for, we may contact the venue directly.

Can you deliver to a cemetery or a graveside service?

Yes, with the cemetery's name, the section if you know it, and the time of the service. Email us first if the service is within the next few hours so we can confirm the timing.

What if a flower in the arrangement is unavailable?

Flowers are seasonal and occasionally a specific bloom is not at its best on the day. Our florists substitute one of equal or greater value in the same style and palette, so your arrangement is never delayed and never diminished. Where a container or accessory is unavailable we substitute one of equal or greater value in a similar style.

Can I ask for no substitutions?

Tell us in the order notes or by email. We will call or email you before changing anything, which may mean a later delivery if the exact stem is not available that day.

Is the card message really free?

Yes. Write it at checkout and we print it on a card delivered with the flowers. Ribbon messages on sprays and wreaths are free as well. We print exactly what you type, so please check names and spelling. See card and ribbon messages.

How do I pay?

By card on the payment page after you place the order, processed by Moneris. Your card details are entered in their secure form and are not stored by us. Prices are in Canadian dollars and tax is shown before you pay.

Can I change or cancel an order?

Up to 48 hours before the delivery date, with a full refund. Inside that window the order is final, though we will still change a card message, a time or an address where we can. Email us with the order number. See changes and cancellations.

What if something goes wrong with the delivery?

A missed sympathy delivery cannot be done over, and we treat it that way. If we fail on a promised date through our own fault, we make it right: redelivery, replacement or refund, your choice, and we tell you before you have to ask. Please tell us within 48 hours of delivery, with a photo where you can.

Where are my orders?

Under Track your orderonce you are signed in, with each order's status and details.

I forgot my password.

Use the password reset and we email you a link.

How do I delete my account or my data?

Email care@ripflowers.com. Our privacy policy explains what we keep and for how long.

Call 416-904-5786 or email care@ripflowers.com. For an order in progress, quote the order number and put “Today” in the subject if the service is today. For a custom piece, start with the custom tribute request.